Frequently Asked Questions

Click on a question below to link to its answer.

HOW DOES ONLINE COUNSELLING WORK?
You and I will be communicating via email exchanges sent through a secure server. PrivacEmail is the name of the technology we use to protect the privacy of our exchanges. All exchanges are encrypted or scrambled preventing others from reading what we write. Once you have registered to obtain a PrivacEmail account and have paid for my service, you are ready to begin communicating with me. Each time I respond to you, you will receive notification of my response at an email address you choose to give to me. That email address is used simply to send you a notification that my confidential and secure response is available to you at your PrivacEmail account. It s as simple as that!

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HOW LONG WILL IT TAKE FOR YOU TO RESPOND TO ME?
I will respond to your first exchange within two business days.

My replies are not automated and are based on one full hour of counselling time. I give a lot of thought to the information you provide to me, and prepare my responses in a professional and caring manner.

After our first exchange, we can determine how frequent our exchanges will be, based on your needs and whether it is important for you to try out certain suggestions that I make, or read certain materials I might send to you.

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WHAT KIND OF CONCERNS CAN I COME TO YOU WITH?
For a full description of my professional background and training please click on About Paul Parnass.

With over 35 years of experience I have worked with men, women, couples and families who are dealing with a wide range of concerns. Here is a summary of some of the issues I am qualified to work with:

  • addictions
  • anger (non-violent)
  • anxiety
  • assertiveness
  • blended family issues
  • career and work related issues
  • conflict resolution
  • depression
  • divorce and separation
  • grief and loss
  • marital, relationship problems
  • men's issues - click here to learn more
  • parenting
  • self-esteem
  • sexuality
  • stress management

I can assist you if you are 19 years or older.

I can also help with other issues that are not listed above. If I think that your concerns are beyond my experience, or require specialized help, I will let you know.

However, online counselling as effective as it can be, is not for everyone. If you are feeling suicidal or are in a situation involving domestic violence or are in a crisis situation, then online counselling is not for you. You would benefit from more immediate face-to face counselling available in the community where you live or work. 

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HOW MANY EMAIL EXCHANGES WOULD WE HAVE?
The answer depends in part on the nature of your concerns. My philosophy and my experience is in providing short-term counselling which has been proven to be highly effective in helping people. I don t view online counselling as long-term psychotherapy which is best provided by other counselors in face-to-face meetings. Basically I am looking to help you in a timely manner.

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I LIVE IN THE UNITED STATES, CAN I ACCESS YOUR SERVICES?
I am very sorry that, at this time, I am not able to serve residents of the United States. You may feel shocked and possibly angry about this. Believe me, I would be very happy to serve our neighbours to the south. Unfortunately, there is an important legal factor beyond my control that has led to my decision:

The United States has laws that require counsellors to be licensed in the state in which they practice. In Canada we do not hold licenses to practice in the U.S.

Since I am not licensed to practice in the U.S, I cannot provide service to you.

I deeply regret the inconvenience to you.

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CAN I MEET WITH YOU OR POSSIBLY HAVE SESSIONS BY TELEPHONE AS WELL AS ONLINE, OR IN PLACE OF ONLINE COUNSELLING?
I can provide counselling via the internet, by telephone and in person. Please call or email me to inquire about my fees and availability to set up an in person appointment. If you have questions or concerns regarding online counselling, call me and we can decide which counselling approach would best suit you.

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WHAT IF I DEVELOP A CRISIS WHILE WORKING WITH YOU?
If you happen to undergo a crisis while in counselling with me, you can send me an email marked *urgent* in the subject line. I check my messages frequently each day, (not on weekends or during holidays-marked on my calendar) and will try to respond as quickly as I can. However, any serious life threatening emergencies such as suicidal thinking should be addressed immediately by calling a local crisis line or calling 9-1-1.

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WHAT ARE YOUR FEES?
My fees are based on one hour of counselling time, which includes reveiwing the information you provide to me as well as preparing my response to you. I carefully review the information that you provide to me, giving much thought to my response before delivering it. My fee for service for online and telephone counselling is $100.00 Canadian/hour and $120.00 Canadian/hour for in person appointments.

Some insurance plans cover the services of a social worker. Check with your insurance provider. Counselling services may also be covered by your Employee Assistance Program.

WHAT IF I HAVE A SIMPLE QUESTION I WISH TO ASK BEFORE WE GET STARTED?
You can contact me at parnass@myecounsellor.com Please note this email address is for questions you may have regarding my practice. It is not secure and is not intended to be used for online sessions.

In Canada you can call me at 416-994-6520.


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